FAQs

Find quick answers to common questions about our services, care approach, and policies. We’re here to make your experience with Pup House Club simple and stress-free.

General Questions

1. What services does Pup House Club offer?
We offer dog daycare, overnight boarding, grooming, training, pick-up and drop-off services, and birthday parties for dogs.
Yes, we are a cage-free facility. Crates can be used if your dog prefers one—just bring it along.
Yes. All dogs must be up to date on required vaccinations to ensure the health and safety of every pup.
We welcome dogs of all breeds and sizes. Temperament and behaviour are assessed to maintain a safe environment.
You can submit a Request to Book through our website, and our team will confirm availability.

Daycare

1. What are your daycare hours?
Daycare runs from 7:00 AM to 7:00 PM, with half-day and full-day options available.
Dogs are grouped based on size, temperament, and energy level to ensure safe and enjoyable play.
Yes. All play and rest periods are fully supervised by trained staff.
Absolutely. We include scheduled rest periods and crate-free nap time throughout the day.
Yes. We provide individual attention for dogs who prefer it or need extra care.

Boarding

1. Is overnight boarding cage-free?
Yes. Our boarding is cage-free, with flexible sleeping options including beds, quiet areas, or crates if preferred.
Please bring your dog’s food, medications if needed, and a crate if your dog sleeps in one.
Yes. Dogs are monitored throughout the night to ensure comfort and safety.
Yes. For stays longer than two weeks, please contact us directly to discuss a personalized plan.
Yes. We maintain a consistent routine with feeding, play, rest, and bedtime to keep dogs comfortable.

Training

1. What type of training do you offer?
We offer positive, reward-based training focused on behaviour, confidence, and social skills.
Yes. We welcome puppies and tailor training to their age and development level.
Training can be customized based on your dog’s needs. Please contact us to discuss options.
Session length varies depending on the program and your dog’s goals.
Yes. Training can be added to daycare or boarding for a well-rounded experience.

Grooming

1. What grooming services do you offer?
We offer gentle bathing, brushing, trimming, and basic grooming services.
Grooming time varies based on your dog’s size, coat type, and service requested.
We use a calm, gentle approach to keep grooming as stress-free as possible.
Yes. We welcome all breeds and tailor grooming to their specific coat needs.
Yes. Grooming can be added during your dog’s daycare or boarding stay.

Pick-Up & Drop-Off

1. How does the pick-up and drop-off service work?
We provide safe, scheduled transportation for dogs attending daycare or boarding.
Availability may vary. Please contact us in advance to schedule.
Yes. Dogs are securely and carefully supervised during pick-up and drop-off.
We serve North York and surrounding areas. Contact us to confirm your location.
Yes. Advance booking is required to ensure availability.

Birthday Party

1. What’s included in a dog birthday party?
Birthday parties include supervised playtime, celebration activities, and lots of fun for your pup.
Yes. We’re happy to help customize your pup’s special day.
Party size depends on space and supervision needs. Please contact us for details.
Treats can be provided or brought from home, depending on dietary needs.
Contact us directly to plan and schedule your pup’s celebration.